1. Please Choose Wisely (Final Sale Policy)
- Please choose carefully. We operate on a strict final sale model and do not offer refunds, returns, or exchanges for change of mind or incorrect size choices.
- It is the customer’s responsibility to verify sizing charts and order details before completing checkout. Once an order is placed and processed, it cannot be cancelled or refunded due to a wrong size selection.
2. Faulty or Damaged Items
Nothing in this policy excludes or limits your statutory rights under Australian Consumer Law (ACL). If your item arrives with a genuine major defect, manufacturing fault, or if we sent you the incorrect item:
- Major Fault: You are entitled to a replacement or full refund upon inspection and verification.
- Minor Fault: We will repair or replace the item free of charge.
- In the case of a verified fault or shipping error on our part, The Shoe Spot will cover all return shipping costs.
3. Non-Eligible Claims
- Shoes showing signs of outdoor wear, dirt on soles, or deliberate damage.
- Requests based on incorrect size selection or change of mind.
4. How to Report a Faulty Item
If you receive a defective or damaged item, please email us within 7 days of delivery at [email protected] with:
- A brief description of the issue
- Your Order Number
- Clear photos/videos of the defect (including the soles and tags)