At The Shoe Spot, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, or purchase products from us.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that is reasonably necessary to operate our business and provide our products and services.
This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by our payment providers)
- Purchase history
- Account login details
- Product preferences and wish lists
- Customer support enquiries
- Any information you voluntarily provide when contacting us
We may also automatically collect certain technical information, including:
- IP address
- Device type
- Browser information
- Operating system
- Website usage information
- Referral URLs
- Cookies and similar technologies
How We Collect Your Information
We collect information when you:
- Browse our website
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact our customer support team
- Participate in promotions or surveys
- Leave reviews or product feedback
Some information is collected automatically through cookies and analytics technologies.
How We Use Your Information
Your information helps us:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support
- Manage returns and refunds
- Improve our products and website
- Personalise your shopping experience
- Prevent fraud and maintain website security
- Comply with legal obligations
- Send promotional offers, newsletters, and marketing communications where permitted by law or with your consent
Payment Information
At The Shoe Spot, your payment security is a priority. We do not store your complete credit or debit card details on our servers.
All payments are securely processed through trusted third-party payment gateways, including Stripe and Apple Pay. These providers use industry-standard encryption and security measures to safeguard your payment information during the transaction process.
Your payment information is collected and processed directly by the selected payment provider and is subject to its privacy policy and terms of service.
Cookies
We use cookies and similar technologies to:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Understand visitor behaviour
- Analyse website traffic
- Deliver personalised advertising
- Measure the effectiveness of marketing campaigns
Most browsers allow you to disable cookies, although doing so may affect certain website features.
Disclosure of Personal Information
We may disclose your information to trusted third parties where necessary, including:
- Shipping and courier providers
- Payment processors
- Website hosting providers
- IT service providers
- Marketing platforms
- Analytics providers
- Fraud prevention services
- Professional advisers
- Government or regulatory authorities, where required by law
We never sell or rent your personal information to third parties.
Overseas Disclosure
Some of our service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is protected to an appropriate level, consistent with Australian privacy laws.
Marketing Communications
If you opt in to receive marketing communications, we may send you:
- New product announcements
- Exclusive offers
- Promotions
- Sales events
- News and updates
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
Our website uses industry-standard security measures, including Secure Sockets Layer (SSL) encryption where appropriate.
While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
Access and Correction
Under the Australian Privacy Principles, you may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
The latest version will always be available on this page and will include the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
The Shoe Spot
WhatsApp Business: +61451 740 812
Email: [email protected]
Returns / Postal Address: PO Box 101, Casula Mall, NSW 2170
We will respond to privacy enquiries within a reasonable timeframe.
Thank you for shopping with The Shoe Spot. We appreciate your trust and are committed to protecting your privacy every step of the way.